In recognition that it is not enough to just offer the sales of commercial vehicles, Sole Distributor of Mitsubishi FUSO, Universal Cars Limited (UCL) in Hong Kong has just made a bold move to not only open a state-of-the-art workshop with top notch facilities, but they are also backing the offer up with some rather confident service offerings that could be rather unique in the region.
Flagship Service Point Officially opened on the 4th of October, the workshop, located in, Sime Darby Motor Services 33 Kam Pok Road, DD104, Lot 3719D, Tai Sang Wai, Tai Yuen, Yuen Long, N.T., has a lot of capacity to handle any incoming service job. A total of 55 staff stand ready to handle clients’ vehicles. Of that, 28 mechanics and 3 technician/technical officers working on the vehicles. There are 21 standard work bays for trucks. The workshop can handle up to 40 trucks per day.
However, when the newly opened workshop commenced operations, there were also other facilities introduced, making a stop-over more than a chore. Meeting rooms, rest areas, shower rooms and very importantly, parking space. “People should not think that just because they are operating commercial vehicles they should not have a premium experience,” said Gary Wong, Managing Director of Sime Darby Motor Group Hong Kong & Macau during the opening, which also marked the 50th anniversary of the relationship with Mitsubishi FUSO.
First of its Kind Service In a daring move, Universal Cars Limited is offering new services that are aimed at instilling confidence in the brand and to win customers based on a well-rounded package rather than just promotional campaigns. Putting their money where their mouth is, Universal Cars Limited will be offering:
- Guaranteed Buy Back: according to Wong, UCL will be the only one offering this kind of program. It is a 3-year program with a guaranteed buy-back value of 50 percent. The conditions applied are that the vehicle has to come back to be serviced by UCL during these three years according to the maintenance schedule. Service is free of charge and part of the packages to reduce total cost of ownership.
- Courtesy Truck: Probably the boldest offer, UCL will have courtesy trucks ready for customers bringing in their vehicles for servicing. Using the courtesy trucks, customers are able to continue with their daily jobs while their own trucks are being serviced, thus bringing the downtime to a virtual zero.
- Rental Trucks: These trucks can be used to react to peaks in order volume. Clients that need extra capacity can rely on the vehicles provided by UCL to pick up these jobs. In addition, customers can test drive Euro 5 and Euro 6 vehicles for a longer period of time before making a decision for the brand. Obviously, only in real-life operations one can truly asses the capability of a truck.
Proud Heritage Since 1968, Universal Cars Limited (UCL) has been the sole agent of Mitsubishi automobiles in Hong Kong and Macau. The extensive range of vehicles offered by UCL including passenger cars, commercial vehicles and public vehicles, help in commuting people of Hong Kong between destinations. Commercial vehicles sold by UCL also takes up the task of transporting goods and services safely on time, making them a reliable partner of many entrepreneurs.
As a member of the Sime Darby Motor Group, UCL is committed to satisfying the needs of customers and strive to provide excellent service. “Looking ahead, all of us at Universal Cars Limited will continue to do our part in helping to drive Hong Kong further and stronger than before,” Wong said.