Hino Motors Sales (Malaysia) Sdn Bhd - HMSM, a subsidiary of Hino Motors Limited Japan, associates under Toyota Group of Companies, delivered 15 newly launched HINO 300 Series trucks to My World Logistics Sdn Bhd. Providing home-delivery services for a renowned home furnishing company, My World Logistics believes that HINO after-sales offers better quality and that the network of 114 Hino dealerships that cover nationwide regions make Hino service centers easily accessible to customers.
My World Logistics was incorporated in 2012. Today, with the support of 150 dedicated employees, My World Logistics’ professional team takes pride in delivering and assembling furniture in the safe and correct manner. The company is also accountable for managing their customer’s orders, operating their central warehouses, providing necessary technology for visibility and control as well as providing transportation from source to final delivery.
The Head of Operations of My World Logistics, Mr. Sri Prakash Narayanan highlighted that customer’s satisfaction is their ultimate focus. “Thank you very much for understanding our commitment to our customers. Let’s focus on our commitment and to always try to achieve maximum customer satisfaction,” said Mr. Prakash during the opening ceremony.
Talking about building trust and confidence towards a brand, the company's decision to engage with the HINO brand was encouraged by the brands’ after sales services support, which lead to the first-time purchase of the 15 trucks from the newly launched HINO 300 Series line-up.
Speaking at the event, Chief Executive Officer of My World Logistics Sdn Bhd, Dato’ Abdul Sallam said, “For a record, this is the first time My World Logistics is partnering with Hino and with Hino’s commitment to My World Logistics, we would certainly further enhance our partnership with Hino in the future. ”
Calling it a day, Director of My World Logistics, Mr. Sathasivam Pillai, during his closing remarks said, “We hope this business relation will bring more opportunities for us to work together with Hino.”
Being the first brand to comply with the new UNECE safety-compliance regulations before it’s been enforced, HINO is moving ahead of the curve with continuous improvement on its products and services for customer’s satisfaction. The newly launched HINO 300 Series puts safety first which is one of the elements considered by My World Logistics to ensure successful delivery to customer’s door. On top of that, 5 units from HINO trucks delivered are now all set and ready to go on the road with GVW 7.5 tonnes, which allows more loads compared to the previous GVW 5 tonnes model with greater carrying capacity. Hence, it could lessen the daily trips and also operational-cost savvy.
The mock key handover by Hino’s Executive Director, Dato’ Johnny Chan to the Director of My World Logistics, Dato’ Abdul Salam was witnessed by both management and staff from My World Logistics Sdn Bhd and Hino Motors Sales (Malaysia) Sdn Bhd.